Master Negotiation

Turn Ordeals into Opportunities

Negotiating Conflict Workshop

When work transactions or everyday situations escalate into disputes, individuals don’t often recognize how certain patterns of communication or the mishandling of cues emerged. One’s personal stake, self-esteem, and authority are suddenly challenged. Negotiating through this arena can be highly difficult to manage, especially if it entails conflict.

Negotiating Conflict is a workshop that teaches the hard tactics of approach, deployment, and interaction when navigating your position. What are your strengths and weaknesses at the table? How do you experience the potential for conflict? When is it best to use nonverbal communication when making demands? Negotiating Conflict answers these questions and more in a two-day program of dynamic strategies designed to turn ordeals into opportunities.

Engaging Sessions

Sessions are limited to small groups allowing participants high level interaction with exercises that are both engaging and practical. In a blended learning environment, a combination of quick lectures, case studies and immediate feedback are employed.

Best Suited For

Executives, front-line managers, team leaders, customer-facing workers, HR specialists and those dealing with difficult people, will find the Workshop highly relevant.

Module Format

The conflict workshop consists of five modules.

  1. Decision vs Choice
  2. Negotiating Profiles
  3. Fundamentals
  1. Conflict Modes
  2. Tools and Power

Negotiating Conflict Workshop Details

What's Included

  • All workshop materials
  • Refreshments and Snacks
  • Catered Lunch
  • 2 days of interactive 'hands-on' learning


Keren Nafte CEO of BelEsprit, has over 30 years of executive coaching and teaching. This Workshop integrates key elements from his graduate courses on conflict management at the University of North Carolina in Wilmington.

Toronto Workshop Dates

  • April 26-27
  • May 24-25
  • June 25-26
  • July 23-24
  • August 13-14
  • September 20-21
  • October 25-26


8:30 am - 5:00 pm both days


CAN $525 plus tax


330 Bay Street (At Adelaide, minutes from King Station)
Suite #601
Toronto, ON M5H 2S8

Negotiating Conflict Workshop


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Terms and Conditions

Withdrawal, Rescheduling and Refund Policy

  • Please note that a withdrawal request from the Workshop must be received no later than 5 business days prior to Day One of the Workshop commencing. A full refund is given, less any transaction costs (i.e. processing of fees administered by financial institutions and/or online payment technology companies). A withdrawal request must be confirmed by email.
  • Due to Workshop demand and pre-workshop preparation, if less than 5 business days’ notice is given, participants will receive a 50% refund of the total payment received of their registration, less applicable transaction costs (i.e. processing of fees administered by financial institutions). A withdrawal request must be confirmed by email
  • To reschedule a Workshop, the request must be received in writing no later than 5 business days prior to Day One of the Workshop commencing. If less than 5 business days’ notice is given, no rescheduling will be permitted. A rescheduling request must be confirmed by email. Credit towards a rescheduled Workshop will be issued for one year only, from the original date of payment
  • No refunds are given should the participant withdraw or reschedule on, or after Day One of the Workshop


BelEsprit Inc. Workshop Cancellation or Postponement

  • While every effort is made to run Workshops on the advertised dates, BelEsprit Inc. reserves the right to postpone and/or cancel the Workshop or change the scheduled dates without prior written notice. In the event of cancellation, each participant will be refunded the full Workshop payment, less applicable transaction costs (i.e. processing of fees administered by financial institutions)
  • BelEsprit Inc. is liable only for the reimbursement of the Workshop payment, and is not responsible for travel and accommodation expenses incurred by the participant related to the Workshop, in the event of cancellation or postponement

Frequently Asked Questions